
What Penguin customers say about their service
Selected reviews from Penguin Chillers customers, shared with permission. Not reviews of Amber & Ice.
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I am very pleased with my chiller purchase from Penguin. I agonized over where to buy a chiller for a long time. Other companies had steep prices and less than stellar reviews. My penguin chiller was very easy to set up and the customer service has been outstanding.
Meagan B.Aug 2025 -
Really solid experience with Penguin Chillers.
I’ve had my unit for about 2.5 years and it lived outside the entire time — through heat, storms, everything — basically running nonstop. The exterior is built like a tank and held up great.
When I did run into an issue, their team handled it the right way. They diagnosed it clearly, explained what happened in plain English, and took care of the repair under my extended warranty without any hassle.
Got it back and it’s running perfectly again. Feels like I just reset the clock on the unit.
Overall, great product and even better customer service. Would definitely recommend.Brian S.Apr 2026
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